FAQ

How does this work?

Choose from either a new product or a refill. New products will come just as you see pictured. Refills will be delivered in a refillable container. When you’re ready for your next refill, place your order and leave your prior container out for pickup. We’ll swap it out when we drop off your order. It’s that simple!

What is Jax Zero Rewards Program?

This is your opportunity to earn rewards points and referral credits. Simply create an account (or sign into one you already have) and you’ll earn 1 point for each $1 spent. Points may be redeemed for discounts off future purchases. You’ll also have the opportunity to use a special referral code to invite your friends to shop at Jax Zero. Your friends will receive 10% off their purchase and you’ll get a $10 coupon for your next purchase of $50 or more. 

What does my refill come in?

Your refill vessel will vary based on product content, size, weight etc. Most smaller, liquid items, will come in a glass jar as they can be sanitized and reused. Plastic containers that can safely be reused, may be included to extend their lifecycle. Each refill order placed online, will include a container deposit. Once your container is retrieved, you’ll receive store credit for the deposit amount by email to apply to your next order. 

How much is delivery?

Delivery is free for orders over $35 (after discounts/coupons). The delivery fee for orders under $35 is $5.25.

Where do you deliver?

We currently deliver to the following zip codes every Saturday: 32233, 32224, 32266, 32250, 32225, 32246, 32206, 32277, 32211, 32204, 32205, 32202, 32082, 32216, 32217, 32256, 32207, 32257, 32223,32258, 32218, 32226

Not on the list? Let us know where you’d like to see our delivery services expand to next.

Do you have a brick and mortar store?

Not yet, but we’re open to the idea of expansion in the future. 

Which products are the best value?

We get it. You want planet/people friendly products but at a reasonable price. We promise you, we will continue to provide premium products at the very best prices we can. We’re always on the lookout for new vendors that will allow our customers choices that are as sustainable for the earth as they are for their wallets. Be sure to checkout our refill categories for extra savings.

Why is my refill almost the same price as the original?

Although it may seem that way at first glance, remember the refill price includes a deposit amount. Once your container is retrieved, you’ll receive store credit for the deposit amount by email which may be applied to your next order. Once you deduct the deposit amount, you’ll find you receive a much better deal on the refills.

How do I contact you or make a product suggestion?

Email us here or at info@jax-zero.com. We’d love to hear from you!

What’s the point of all this?

Jax Zero wants to help Jacksonville move towards a circular economy. We provide an alternative to the traditional linear economy (make, use, dispose). Instead, we want to part of a process that keeps resources in use for as long as possible and maximizes their value. 

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